Draft. This page is waiting for Ravé to confirm the highlighted details. It is not yet a final policy.
Privacy
What we collect when you order from Ravé Fragrance or send us an event request, why we collect it, and who can see it.
Who we are
This website is run by Ravé Fragrance in Lebanon, [to confirm: the name to show here: the owner (Dana Fawaz) or a registered business name, and its registration number if registered]. For anything about your information, contact us.
What we collect
When you place an order: your name, phone number, delivery area, city, street, building, and floor or apartment. Your email address and a note for us are optional. We also keep what you ordered, the prices, and the order's progress.
When you send an event request: your name, phone number, the occasion and how many souvenirs you need. The date, area, what you are interested in and any details are optional.
We do not collect or store card or bank details. Orders are paid in cash on delivery.
Why we use it
- To confirm your order by phone and deliver it.
- To let you track your order with its number and your phone number.
- To reply to your event request with options and pricing.
- To keep a record of our sales.
We do not use your details for advertising and we do not sell them. [to confirm: whether Ravé will send offers or news by WhatsApp, SMS or email; if so, only to customers who agree]
Who can see it
- The Ravé team, through a private, password-protected dashboard.
- Our web provider, which hosts the website on a server in the European Union (Finland) and keeps encrypted backups with Cloudflare.
- [to confirm: the delivery company or driver, if an outside courier receives your name, phone number and address]
Order details are not currently sent by email. If we start sending order alerts or confirmations by email, we will update this page.
On your device
Your bag is remembered in your own browser so it is still there if you come back; it stays on your device until you place an order. The site uses no advertising cookies and no analytics or tracking. The only cookie is the sign-in cookie of our private dashboard, used by the Ravé team. The fonts are loaded from Google Fonts, so your browser contacts Google's servers when you open a page.
How long we keep it
[to confirm: how long order records and event requests are kept, e.g. "as long as needed for our accounts", or a number of years]
Your choices
You can ask us what information we hold about you, ask us to correct it, or ask us to delete it when we no longer need it for an order or our records. Contact us to do this.
Security
The website only works over an encrypted connection (HTTPS). Team passwords are stored in a scrambled (hashed) form, and access to the dashboard is limited to the Ravé team.